Important Student Hub Changes from 25 May 2026
From Monday 25 May 2026, ANU will begin transitioning student administration and support services to a new Student Hub model across campus.
This change is designed to make it easier to access support wherever you are and provide a more consistent and connected student experience throughout your time at ANU.
We know this change is occurring close to the examination period and want to reassure students that support services will continue to operate throughout the transition. Our priority is to ensure students continue to receive support while new arrangements are progressively introduced ahead of Semester 2.
**From Monday 25 May 2026, all student administration, program and course advice email enquiries, regardless of your school/college, should be directed to: student@anu.edu.au **
Our friendly team are experts in providing guidance, resources, and support to help our students navigate their educational journey. From academic advising and work-integrated learning to mental health support and campus engagement, we’re here to help you access the resources and assistance needed to succeed throughout your time at the ANU.
The Student Services and Employability team is responsible for a broad range of coursework student-related matters and administrative touch points across the student life cycle, from acceptance into the university, right through to graduation. This includes but is not limited to:
- Program, course and enrolment advice and decisions, including credit, permission codes and third time enrolments
- Navigating and understanding university rules, policies and processes
- Partnership student management
- Inbound and outbound student exchange
- eForm review and decisions
- Supporting and advising students at-risk
- Delivering one-on-one and group consultations.
In-person service desk
Please refer to the this webpage for information regarding the Student Hubs: https://systems.anu.edu.au/students/contact/
Personal (one-on-one) meeting
If you require a meeting with a Student Services Advisor, please drop by in one of our offices during the open hours. You are encouraged to book an appointment beforehand.
For detailed advice, please bring your study plan to the meeting with us.
If you have any questions regarding the appointment, please email us at student@anu.edu.au.